Refund policy

Refund Policy

We want you to love your Boltiq products. If you're not completely satisfied, you can request a return within 30 days of receiving your order.

Eligibility
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

Personal care items
For hygiene reasons, the LED Glow Mask can only be returned if it's unused and in its original packaging.

Bundles
Items purchased in a bundle can be returned individually. The refund will be based on the discounted price you paid for each item.

How to start a return
Email us at boltiqessentials.contacto@gmail.com with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without first contacting us will not be accepted.

Return shipping
If your item arrived damaged, defective or incorrect, we'll cover the return shipping or send you a free replacement. For all other returns, the customer is responsible for return shipping costs.

Damaged or defective items
Please inspect your order when it arrives. If an item is damaged, defective or wrong, contact us within 7 days of delivery with photos so we can fix it quickly.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to process it.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order.

EU customers
If you're located in the European Union, you also have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, under the same conditions described above.

Questions
Contact us anytime at boltiqessentials.contacto@gmail.com.